Privacy Policy

At Snus Sài Gòn (snussaigon.com), we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

When you place an order or contact us, we may collect: full name, phone number, delivery address, email, products purchased, order value, payment method, IP address, browser type, and device type — collected automatically via cookies and analytics tools.

2. How We Use Your Information

We use your information for: processing orders, delivery, and payments; contacting you for order confirmation or delivery status updates; customer support, warranty, and returns; sending promotional information and new product updates (only with your consent); improving website experience and service quality; and complying with legal obligations (invoice storage, transaction records as required by law).

3. Data Protection

We implement technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse, including: data encryption via HTTPS/SSL, restricted data access limited to essential personnel only, and no storage of sensitive payment information (card numbers, CVV).

4. Sharing Information with Third Parties

We do not sell, trade, or rent your personal information. We only share information: with shipping carriers for order delivery (name, phone number, address); with authorities when legally required under Vietnamese law; and with payment partners to process transactions (Momo, ZaloPay, banks).

5. Cookies and Tracking Technologies

Our website uses cookies to remember your cart, language preference, and analyze traffic. You can disable cookies in your browser settings, though some website features may not function fully.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined above, or as required by law (typically 5 years for invoices and accounting records).

7. Your Rights

You have the right to: request access to, correction of, or deletion of your personal information; opt out of marketing communications at any time; and request cessation of personal data processing. To exercise these rights, please contact [email protected] or hotline 0896 561 023.

8. Children's Privacy

We do not knowingly collect information from individuals under 18. If we discover we have collected information from a minor, we will delete it immediately.

9. Policy Changes

We may update this policy from time to time. The latest version will always be posted here. Customers should check periodically for updates.

10. Contact

For any questions about this privacy policy: Email: [email protected] | Hotline / Zalo OA: 0896 561 023

Last updated: June 2026.